Department:

Status:

Bargaining Unit:

• Adhere to policies and procedures established for the assigned department while supporting the Mission, Vision and Values of Erie Shores Healthcare
• Maintain the confidentiality of all patient information
• Answer internal and external phone calls with professionalism and kindness.
• Coordinate and maintain booking schedules with the Radiologists, Technologists, and other resources.
• Schedule patient appointments ensuring all pertinent information is obtained and entered into scheduling system.
• Coordinate the flow of incoming and pending requisitions and files either electronically or physically as appropriate.
• Advise patients of any required preparations/instructions ensuring they understand.
• Search all patients for previous visits and gather any pertinent information required that is not available on the PACS system (previous films, reports, etc.).
• Call patients to schedule and confirm appointment and review preparation required
• Mail out prep sheet to patient and request as needed.
• Obtain any necessary previous films, images and/or reports not produced at the hospital
• Check mailroom at least twice daily and distribute mail.
• Call physician offices if orders are not complete.
• Place orders and other required information in the Radiology Information System.
• Call patients directly if indicated.
• Phone support for all technologists and radiologists.
• Check voicemails frequently.
• Print next day’s schedule and deliver to service area and Radiologist.
• Notify Technologists of patient arrivals if necessary.
• Compile stats, input data upon request.
• Issue patient reports when necessary to floors or physicians.
• Work in conjunction with the hospital’s Continuous Quality initiatives and assists with identifying opportunities for improvement.
• Perform any other relevant duties as assigned.

• Diploma in a recognized Medical Administration program or equivalent experience required
• Medical Terminology knowledge required
• StaffRight software experience preferred
• Knowledge of Electronic Health Records software preferred
• Ability to multitask and prioritize competing responsibilities effectively
• Excellent customer service skills
• Demonstrate leadership capabilities
• Proficient with Microsoft Outlook, Word and Excel
• Excellent interpersonal and communication skills
• Ability to work collaboratively as a member of a team
• Strong organizational skills
• Experience working with Cerner, Ocean preferred
• Typing speed of 40 wpm
• May be required to undergo skills and ability testing